How much weight can the chair hold?
As a chair the Chameleon will support up to 300lbs.
Last updated: September 20, 2017 21:48
What is the backpack capacity?
The Chameleon is designed to hold up to 36L.
Last updated: September 20, 2017 22:00
What are the color options? How do I choose the color I want?
Color options are Camo, Black, Green and Orange. You will respond to our survey about which colors and options you want with your pledge amount.
Last updated: September 20, 2017 22:06
How do I get my refund? When will the refund be issued?
Refunds will not be issued for your Kickstarter campaign contributions.
Last updated: September 20, 2017 21:46
What does the warranty cover?
Over a year we have put the Chameleon to the test and are super excited about its durability and performance, but being a completely unique design, we are anxious to see how it stands the test of time. Trailform will provide a limited 3 year warranty. We will repair or replace any product that has faults or flaws not including normal wear and tear.
Last updated: September 20, 2017 22:04
When will fulfillment on orders happen? When will we receive our orders?
We are planning on fulfilling orders in late November. We will provide updates with more specifics as needed to keep everyone in the loop.
Last updated: September 20, 2017 22:08
What is the weight of backpack?
The Chameleon weighs about 3 pounds when used as a ruck sack, or as much as 4.5 pounds with the Switch Bags and chair frame. We used a heavier, more durable fabric to support more weight when being used as a chair.
Last updated: September 20, 2017 22:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.